Frequently Asked Questions

Booking a session with Kristy-lee is easy and convenient. If you are new to Divine Soul, visit the Discover Your Divinity Session page to learn about the session structure and details. Once you're ready, click the "Book Now" button at the bottom of the page to proceed to your cart and securely pay for the session. If you encounter any issues or have questions, feel free to email Kristy-lee at kristylee@divinesoul.uk.

If this is your first time working with Kristy-lee then she will ask you for some information in order to access your Akashic Records. This will include: your full current name, your name at birth (if different), date of birth and location of birth. All information that you give to Kristy-lee is 100% secure & private and stays with her alone.

After booking your session via the website, you will receive an auto-generated confirmation email and a separate email from Kristy-lee. This second email will contain important information about the session, including a request for your details to access your Akashic Record and session availability (days and times). Please ensure you read and respond to this email promptly.

It is really important to contact Kristy-lee as soon as you are able to. Sometimes we have unexpected things crop up in our everyday lives and we need to reschedule stuff. That is absolutely fine! Just send Kristy-lee an email (kristylee@divinesoul.uk) and she will do her best to book you back in as soon as is possible.

From time to time we book and pay for things and then change our minds! If this is the case contact Kristy-lee (kristylee@divinesoul.uk) and she will issue a full refund via your original payment method. PLEASE NOTE: This will ONLY occur BEFORE you have had your session, Kristy-lee has a zero refund policy after the session has taken place.

As per Divine Soul's terms and conditions there will be no refunds processed after a session has taken place.